Laptop Sound Problems

Troubleshooting Laptop Sound Problems: A Step-by-Step Guide

How To

Last Updated on May 1, 2024 by Daniel Osakwe

We’ve all been there – you’re about to watch a video, attend a virtual meeting, or listen to your favorite music, and suddenly, your laptop’s sound stops working. It can be incredibly frustrating, but before you rush to the nearest computer repair shop or start shopping for a new laptop, there are several steps you can take to diagnose and potentially fix the issue yourself. In this blog post, we’ll guide you through a step-by-step process to troubleshoot and resolve common laptop sound problems.

Troubleshooting Laptop Sound Problems: A Step-by-Step Guide

Laptop Sound Problems

How to Fix Laptop Sound Problems Step 1: Check the Basics

Before diving into more complex solutions, start with the basics:

  1. Volume Settings: Ensure that the volume on your laptop is turned up and not muted. You can adjust the volume by clicking on the speaker icon in the taskbar (usually located in the lower-right corner of the screen).
  2. External Speakers or Headphones: If you’re using external speakers or headphones, make sure they are properly connected and functioning. Test them on another device if possible.
  3. Audio Source: Ensure that the application or website you’re using to play sound is not muted or set to a very low volume.

How to Fix Laptop Sound Problems Step 2: Restart Your Laptop

Sometimes, a simple restart can resolve sound issues caused by temporary glitches in the system. Restart your laptop and check if the sound is working again.

How to Fix Laptop Sound Problems Step 3: Check for Hardware Issues

If restarting doesn’t solve the problem, it’s time to inspect your laptop’s hardware:

  1. Built-in Speakers: If you’re not getting sound from your laptop’s built-in speakers, try gently tapping or knocking on the laptop’s case near the speakers. If you hear a crackling sound, it could indicate loose connections or a speaker problem. In this case, consider contacting a professional for repair.
  2. Headphone Jack: If you’re using headphones, ensure that the headphone jack is clean and not obstructed by dust or debris. Sometimes, the sound may not play through the speakers if the laptop thinks headphones are plugged in. You can also try inserting and removing the headphones a few times to clean the jack.

How to Fix Laptop Sound Problems Step 4: Update Audio Drivers

Outdated or corrupted audio drivers can often be the culprit behind sound problems. Here’s how to update them:

  1. Open Device Manager: Right-click on the Windows Start button and select “Device Manager.”
  2. Expand Sound, video and game controllers: Locate your sound device, right-click on it, and select “Update driver.”
  3. Search automatically for updated driver software: Follow the on-screen instructions to search for and install the latest drivers.
  4. Restart your laptop: After updating the drivers, restart your laptop to apply the changes.

Step 5: Check Sound Settings

Sometimes, sound settings can get misconfigured. Here’s what to do:

  1. Open Sound Settings: Type “Sound” into the Windows search bar and click on “Sound settings.”
  2. Choose Output Device: Ensure the correct output device is selected. Click on the drop-down menu under “Choose your output device” and select your laptop’s built-in speakers or the external device you want to use.
  3. Test Sound: Click on “Test” to check if the sound is working correctly. If it’s still not working, proceed to the next step.

Step 6: Run Windows Troubleshooters

Windows includes built-in troubleshooters that can automatically detect and fix common problems. Here’s how to use them:

  1. Open Settings: Press the Windows key + I to open the Settings app.
  2. Go to Update & Security: Click on “Update & Security.”
  3. Troubleshoot: Select “Troubleshoot” from the left-hand menu.
  4. Run the Audio Troubleshooter: Under “Get up and running,” click on “Playing Audio” and follow the on-screen instructions to run the troubleshooter.
  5. Follow Recommendations: If the troubleshooter detects any issues, follow its recommendations to resolve them.

Step 7: Reinstall Audio Drivers

If updating the drivers didn’t work, you can try reinstalling them:

  1. Open Device Manager: Right-click on the Windows Start button and select “Device Manager.”
  2. Uninstall the Audio Device: Locate your sound device under “Sound, video and game controllers,” right-click on it, and select “Uninstall device.” Confirm the action if prompted.
  3. Restart Your Laptop: After uninstalling the device, restart your laptop.
  4. Automatic Reinstallation: Windows should automatically reinstall the audio drivers upon restart. Check if the sound is working correctly.

Step 8: Check for Windows Updates

Outdated Windows can sometimes lead to sound problems. Make sure your Windows operating system is up to date:

  1. Open Settings: Press the Windows key + I to open the Settings app.
  2. Go to Update & Security: Click on “Update & Security.”
  3. Check for Updates: Click on “Check for updates” and follow the instructions to install any available updates.

Step 9: System Restore (Advanced)

If none of the above solutions work, you can consider using System Restore to return your laptop to a previous state when the sound was working correctly. Be cautious, as this will revert your system to an earlier state, potentially causing other changes or data loss.

  1. Search for System Restore: Type “System Restore” into the Windows search bar and select “Create a restore point.”
  2. Open System Restore: Click on the “System Restore” button under the “System Properties” window.
  3. Follow the Wizard: Follow the instructions in the System Restore wizard to choose a restore point when your sound was working correctly and restore your system to that point.


Laptop sound problems can be frustrating, but with patience and the right troubleshooting steps, you can often resolve them on your own. Start with the basics, check hardware connections, update drivers, and run Windows troubleshooting tools. If all else fails, you may need to seek professional help or consider more advanced solutions. Remember to back up your important data before attempting any major fixes, and always exercise caution when making system changes. Good luck getting your laptop’s sound back up and running!