Sound Won't Work on Samsung TV

Sound Won’t Work on Samsung TV? Here’s How to Fix it

How To

Last Updated on October 1, 2023 by Daniel Osakwe

Sound won’t work on Samsung TV! Don’t worry; you’re not alone in facing this issue. Sound problems can occur for various reasons, but fear not, as we’ve put together this step-by-step guide to help you troubleshoot and potentially fix sound issues on your Samsung TV. Let’s get started!
Note: Before proceeding with any troubleshooting steps, make sure your TV is plugged in and turned on.

Novice’s Guide to Fixing Sound Issues on a Samsung TV

Sound Won't Work on Samsung TV

Step 1: Check the Basics

Before diving into more advanced troubleshooting, let’s start by checking the most basic factors:

  • Volume Level: Press the volume up button on your TV remote to ensure the volume isn’t muted or set too low.
  • Input Source: Make sure you have the correct input source selected on your TV. The input source should match the device you’re using (e.g., HDMI 1 for a cable box or HDMI 2 for a gaming console).
  • Cables and Connections: Verify that all cables (HDMI, audio, power) are securely connected to both your TV and external devices (e.g., cable box, DVD player, soundbar).

Step 2: Restart Your TV

Sometimes, a simple restart can resolve sound won’t work on Samsung TV issues:

  • Turn off your TV using the remote or the power button on the TV itself.
  • Unplug the TV’s power cord from the electrical outlet.
  • Wait for about 30 seconds.
  • Plug the power cord back into the outlet and turn the TV on.

Step 3: Check Sound Settings

Sound Won’t Work on Samsung TV? Ensure your TV’s sound settings are configured correctly:

  • Press the “Menu” button on your remote.
  • Navigate to the “Sound” or “Audio” settings using the arrow keys.
  • Check the following settings:
    • Audio Output: Set it to “TV Speaker” if you’re not using an external sound system.
    • Sound Mode: Choose an appropriate sound mode (e.g., Standard, Movie, Music).
    • Audio Format: Select “Stereo” or “PCM” if available.
  • Make adjustments as needed and test the sound.

Step 4: Check External Devices

If you’re using external devices like a cable box, gaming console, or soundbar, ensure they’re functioning correctly:

  • Turn off the external device and unplug it from the power source.
  • Plug it back in and turn it on.
  • Test the sound on your TV while the external device is active.

Step 5: Factory Reset (Advanced Option)

If none of the above steps resolve the issue, you can perform a factory reset on your TV. Be aware that this will erase all your settings and data, so use this as a last resort:

  • Go to the TV’s “Settings” menu.
  • Navigate to “General” or “Support.”
  • Select “Reset” or “Factory Reset.”
  • Follow the on-screen instructions to reset your TV.

Step 6: Seek Professional Help

If the problem persists after trying all the above steps, it’s advisable to contact Samsung customer support or schedule a service appointment. There may be an underlying hardware issue that requires professional attention.


Sound won’t work on Samsung TV issue can be frustrating, but with this guide, you have a structured approach to troubleshooting and potentially resolving the problem. Remember to check the basics, restart your TV, and adjust sound settings before considering a factory reset or seeking professional help. With patience and persistence, you can get your TV’s sound working again.